Privacy policy

Privacy Policy

Last updated: 2 June 2026

This Privacy Policy describes how Cat Trees Online ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://www.cattreesonline.co.uk (the "Site").

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser information

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages and products viewed

  • Referring websites and search terms

  • Information about how you interact with our Site

We refer to this as "Device Information".

We collect Device Information using cookies, log files, web beacons, tags and pixels.

When you make a purchase or attempt to make a purchase through our Site, we collect information including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely by our payment providers)

We refer to this as "Order Information".

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfil your orders

  • Arrange delivery of products

  • Provide invoices and order confirmations

  • Communicate with you regarding your order

  • Detect and prevent fraud

  • Improve our website and customer experience

  • Analyse website usage and performance

  • Send marketing communications if you have chosen to receive them

Sharing Your Personal Information

We share your information with trusted third parties who help us operate our business, including:

  • Payment providers

  • Delivery companies

  • Website hosting providers

  • Analytics providers such as Google Analytics

  • Marketing service providers

We may also share information where required by law or to protect our legal rights.

We do not sell your personal information.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

You can learn more about how Google uses your information here:

https://policies.google.com/privacy

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you information about our products, offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our website is used.

You can control or disable cookies through your browser settings.

Your Rights

If you are located in the United Kingdom, European Union or European Economic Area, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Request a copy of your information

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your order information for our records unless and until you request its deletion, where legally permitted.

Some information may be retained to comply with legal, tax and accounting obligations.

Children's Privacy

Our website is not intended for anyone under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or business operations.

Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Cat Trees Online

Email: hello@catreesonline.co.uk

Postal Address:

Link Retail Group Ltd

Suite RA01
195-197 Wood Street
London
E17 3NU
United Kingdom